FAQs

Sampling

Samples are constructed following your handover of designs, considering any notes you added regarding fit, construction, and stitching.

Once we’re clear on all points, you will be assigned a swimwear specialist, who will contact you to introduce herself and arrange a callback to clarify any points. She will be on hand throughout the process, ready to discuss other issues, such as branding, prints & so on. These issues are always best sorted whilst the samples are on the go, ready for your bulk PO.

Samples are assembled in-house in our sample studio, where our team of pattern makers, tailors & sewists, merchants & assistants produce around 50 customized samples daily.

Labels, Packaging & Accessories

While your samples are being fabricated, you will have the opportunity to discuss the branding of your designs throughout the entire line. Your custom logo or brand will be heat pressed onto the inside back of each item, including bikini clips, hygiene liners, and any custom packaging such as drawstring cotton bags. When handling this during sample production, you can save weeks in your production schedule and be ready to place your bulk order.

Custom Prints

If you are requesting custom prints, now is the time to prepare a strike off.

Our requirements for custom prints and branded accessories are in Vector format in either AI, EPS, PDF, CDR, or JPEG, 300 dpi, repeatable, and to scale. In most cases, we are able to assist you free of charge, if required.

One Sample Set or Two?

When producing two sets, we charge only the estimated bulk price without a management fee for the second set. When you order just one set, you have to send it back to us to use against your production order, plus courier fees and import taxes into Bali, making two sets cost about the same as one.

In the case of two sets, the set in our office is used to compare against the first cuts in your production.

Save Time and Money in Sampling

If you choose from our ready-to-order designs, you can skip sampling and proceed directly to your bulk PO. You will receive exactly what you see in our catalogue in the colours and prints of your choice.

You can contact us, and a swimwear specialist will get back to you to discuss your requirements.

Payment Information

CONTRACT FROMATION

 

A Quotation issued by www.macaiyi.cn (“MAYI”, “We”, “Us”) to buyer constitutes an offer for the sale of swimwear and includes all the terms and
conditions contained herein.

Any purchase order issued by the Buyer in response to a Quotation from MAYI shall result in a Contract. The Proposal and these Terms and Conditions shall constitute the entire understanding and Contract between Buyer and MAYI. This Contract may not be amended or modified except by a writing executed by both parties.

 

QUOTATION

 

Our prices are valid for a period of thirty (30) days from the date of the Quotation, unless another validity term is stated in the Quotation. Our offer is subject to review, amendment or withdrawalat any time prior to acceptance of a Quotation. 

Quotations will automatically lapse at the expiration of the thirty days or other quoted term, unless the validity period is extended in writing by the Company and notice of the extension forwarded to the Customer.

 

PAYMENT

 

Currency All prices are quoted in USD/US$

A deposit minimum of 40% is required of any Swimwear Bulk order. Sample orders require 100% deposit.

The work phase starts only after receiving the initial deposit into our nominated bank or PayPal account.

The remaining balance payment for Bulk orders must be paid in full before shipment. MAYI reserves the rights to liquidate any orders
corresponding to balances owing which has not been completed for 30 days.

 

PRICING

 

The unit price for each item quoted includes fabric, cutting, sewing, trims, embellishment, quality control and quality assurance. It does not include hang tags, labels, hygiene liners or other custom packaging options.

The price per unit may be affected by the volume of the order. For order smaller than minimum order quantity surcharges will apply. Larger orders may attract discounts.

Third Party Minimum Orders Prices may be affected by minimum order quantities set by Third Party Suppliers such as fabric suppliers.

All costs relevant to shipping and customs for Samples, Bulk from MAYI will be borne by Buyers unless stated otherwise in this Terms and Conditions.

 

ORDER

 

MAYI can start the process after receiving the deposit. Firstly we will confirm the tech pack details with you. If you don’t have a tech pack, we can create one for you within 48 hours, including specifications, high-resolution printing pattern, sizing, specific color numbers of fabric and design.

While sourcing the fabric, our sample department starts to make the sewing pattern based on your design. When the fabric is ready, then we start the cutting, printing, sewing, finishing process step by step. MAYI will inform you the process report by email. 

The information given by Buyer in Specs and Order Forms are final upon payment. Any amendments after payment during Sample or Bulk Production process will incur extra costs charged to Buyer.

 

DELIVERY

 

Timelines Must be agreed upon between MAYI and Buyer before work starts as noted in ‘ORDER’.

Expected timelines depends on factors such as: size of order, current load, complexity of styles and availability from Third Party suppliers such as fabrics, accessories and hardware.

We commits 100% of resources to ensure that given timelines are kept for any work order. We do however offer our timelines at a +/- 2 week tolerance for any order which is accepted by Buyer upon purchase.

MAYI does not however take responsibility for delays by Third Party suppliers such as fabric suppliers, public holidays, shipping delay, custom issues or any other external factors causing delays out of our control.

All risk of loss pass to Buyer regardless of method of shipment the moment the items leave our factory.

We will provide necessary invoices, packing list and paperwork for Buyer to handle customs upon receiving the Goods. All fees, taxes, duties are to be paid by Buyer. Certain countries

All products are packaged professionally by MAYI to be ready for sale to end-customer.

 

CLAIMS

 

Quality issues include Faulty workmanship, incorrect make,  obvious holes(not man-made cut), stains that can’t be washed(not caused by delivery) may be notified and returned within 20 days from receiving the goods for refund, discount, exchange or remake depending on MAYI’s availability at the moment of claim.

Before sending out the sample, Sample Photo Approvals will be provided by MAYI to Buyer prior to sending Samples are to illustrate that work is done and that We have followed Buyer’s Sample Specs. Sample Photo Approvals are not to be used to approve quality of samples and workmanship as this cannot be determined by images only.

Deviation Bulk and Sample Defects are only accepted as incorrect if they deviate from clearly stated specifications in the Order Forms and Design Specs. 

MAYI does not accept any misuse or mishandling by Buyer or damage whilst shipping to Buyer. MAYI does not cover any missing or wrong information made by Buyer in Design Specs or Order Forms.

Discounts, refunds, exchange or remakes may only be given after MAYI have received and reviewed the faulty products in person.

 

CONFIDENTIALITY

 

We will not disclose Buyer’s name(s), brand, monetary or order figures to other parties unless otherwise agreed upon by Buyers.

Any request for product images for our portfolio of Buyer’s products needs written consent by Buyer.

We will not sell copyrighted products (Buyer’s custom design) or copyrighted prints (Buyer’s developed print designs) unless written consent is given by Buyer. Our ready design collection and all Shutterstock prints are not covered by copyright of this clause.

We will never reproduce Buyer’s own designs for own self-gain, another Buyer or related competition.

We ensure that copyright compliance is upheld by ourselves and Third Party suppliers whom are wholly or partially controlled by Us. However, We are unable to take any responsibility for bad practices taken out by external Third Party suppliers not controlled by Us.